1.1. The Platform is operated by WEAR IT TO GO LTD (Company No. 16909508) of Unit 40 Silicon Business Centre, 28 Wadsworth Road, Perivale, Greenford, England, UB6 7JZ ("WITG", "we", "us", "our").
1.2. By creating an account, placing an order, or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1.3. These Terms incorporate our Privacy Policy and Cookie Policy (as updated from time to time).
You must be at least 18 years old and have legal capacity to enter into these Terms.
3.1. You must provide accurate information and keep it up to date.
3.2. You are responsible for keeping your login credentials secure and for all activity on your account.
3.3. We may suspend or terminate accounts where we reasonably believe there is fraud, abuse, or a breach of these Terms.
4.1. Marketplace listings (most offers): WITG is a marketplace platform connecting users with independent retailers ("Retailers"). Where an offer is sold by a Retailer, the contract for the goods is between you and the Retailer.
4.2. WITG Store listings (some offers): Some offers may be sold by WITG directly (e.g., "WITG Store"). Where WITG is shown as the seller, the contract is between you and WITG.
5.1. Surprise Bags: Offers on WITG are sold as "Surprise Bags" (mystery bundles). You understand you will not know the exact items in advance.
5.2. Discounted / returns / seconds / damaged stock: Items on WITG are marketed as discounted stock and may include customer returns, end-of-line, "seconds", or items with minor cosmetic imperfections. The legal standard of "satisfactory quality" considers the description, price, and other relevant circumstances.
5.3. Minimum description: The seller will provide a simple description (for example: quantity and category such as "1x trousers, 2x shirts", and where applicable the intended gender category and size information).
5.4. Images are illustrative: Photos shown may be illustrative and may not show the exact item(s) you receive.
5.5. Hygiene / restricted items: Certain product categories (e.g., underwear, cosmetics) may have additional restrictions and may be non-returnable for hygiene reasons where permitted by law.
6.1. Pay online: All orders are paid online via our payment provider (currently Stripe).
6.2. Platform/service fee: A platform/service fee may apply and will be shown clearly before you confirm payment.
6.3. VAT: Prices shown include applicable VAT unless stated otherwise.
6.4. Payment split: Where the seller is a Retailer, you authorise WITG and/or its payment provider to process payment and allocate amounts between WITG and the Retailer in accordance with the commercial arrangements for the transaction.
7.1. Store Collection: You must collect within the collection window shown in the App. You may need to present an order confirmation and/or collection code.
7.2. Locker / Pickup Collection: Some orders may be collected from a locker or pickup location. Depending on the offer, locker/pickup logistics may be operated by (a) the Retailer, or (b) WITG (including WITG-managed fulfilment).
7.3. Uncollected orders: If you do not collect within the stated time window (or carrier hold time for lockers/pickups), the order may be treated as uncollected and handled under Section 8.
If goods are faulty, not as described, or not fit for purpose, you may be entitled to remedies against the seller under the Consumer Rights Act 2015 (including the "short-term right to reject" in relevant cases).
9.1. Where a return is accepted or required by law, return instructions will be provided in-app (including the return address and deadline).
9.2. Unless we tell you otherwise, do not return items to a Retailer store or staff; follow the return instructions provided by WITG Support. Returns should be sent to the WITG returns address provided.
9.3. If an item is returned due to a fault/misdescription, the seller may be responsible for reasonable return costs where applicable.
9.4. WITG Credit on returns: Where a return is accepted, you may receive WITG Credit (in-app voucher) for use on future purchases. Cash refunds will be provided where required by law.
9.5. Recovered inventory: Returned items may be quality-checked, repackaged, and resold via the WITG Store within the App.
Retailers using the Wear it to Go platform agree to comply with the full Retailer Terms & Conditions (available separately). Key obligations include:
| Retailer Model | Platform Fee | Retailer Receives |
|---|---|---|
| Physical Store | 15% | 85% |
| Online Self-Managed | 15% | 85% |
| WITG Managed | 35% | 65% |
Retailers must not:
WITG may suspend or terminate Retailer accounts for:
You agree not to:
12.1. You may submit reviews based on genuine experience.
12.2. You grant WITG a licence to display your reviews/content in the Platform and marketing, subject to law.
12.3. We may remove content that breaches these Terms.
All Platform content (software, branding, UI, text, graphics) is owned by or licensed to WITG. You receive a limited, revocable licence to use the Platform for personal, non-commercial purposes.
14.1. The Platform is provided "as is" and "as available".
14.2. To the maximum extent permitted by law, we exclude indirect/consequential losses.
14.3. Nothing excludes liability that cannot be excluded by law (including fraud, death/personal injury caused by negligence).
14.4. Where the seller is a Retailer, the Retailer is responsible for product quality, description accuracy, and statutory remedies.
You agree to indemnify WITG for losses arising from your breach of these Terms or unlawful misuse of the Platform.
We may update these Terms. We will notify you of material changes via the App and/or website. Continued use after the effective date means you accept the updated Terms.
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer protections.
Support: support@wearittogo.com
General Enquiries: info@wearittogo.com
Registered Office:
Unit 40 Silicon Business Centre
28 Wadsworth Road
Perivale, Greenford
England, UB6 7JZ
Company Number: 16909508